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About The Role: Interacting with Dexcom patients in both languages (English and German) via online and offline channels, mainly incoming calls, while documenting diligently each individual case. Providing technical support and clear instructions to Dexcom patients who are using any part of the Dexcom CGM system. Building relationships with Dexcom patients by guiding and educating them on the recommended usage of Dexcom products. Improving personal competencies and efficiency by tracking personal achievements and statistics via measurable KPIs. Being able to keep up with fast paced (quickly changing) environment. Participating in additional projects and tasks that will aid professional growth. About You: Fluent in both English and German. Customer focus and empathy, ability to listen and assist patient with their inquiries. Strong verbal and written communication skills, E- tech savvy, empathetic, team player. Experience in Operations/Customer Support would be considered as advantage. 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About the Role: Interacting with Dexcom patients in both languages (English and Slovenian) via online and offline channels, mainly incoming calls, while documenting diligently each individual case. Providing technical support and clear instructions to Dexcom patients who are using any part of the Dexcom CGM system. Building relationships with Dexcom patients by guiding and educating them on the recommended usage of Dexcom products. Improving personal competencies and efficiency by tracking personal achievements and statistics via measurable KPIs. Being able to keep up with fast paced (quickly changing) environment. Participating in additional projects and tasks that will aid professional growth. About You: Fluent in both English and Slovenian. Customer focus and empathy, ability to listen and assist patient with their inquiries. Strong verbal and written communication skills,E- tech savvy, empathetic, team player. Experience in Operations/Customer Support would be considered as advantage. We offer: Opportunity to work in global, innovative, fast-growing company with 8,000+ awesome colleagues. Flexible and remote work - we can hire in: Romania and Lithuania. Excellent training and development opportunities within a multinational company. Competitive salary and additional bonuses. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. Monthly base salary for this position is from \u20ac0.00 to \u20ac0.00 gross. Final offer will depend on your qualifications, competencies, and professional experience.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.dexcom.com/careers/job/18989533", "isPrivate": false}, {"id": 18989536, "name": "Technical Support Representative (Dutch Speaker)", "location": "Remote - Romania", "locations": ["Remote - Romania"], "hot": 0, "department": "TS-Technical Support", "business_unit": "Unknown", "t_update": 1702236575, "t_create": 1699401600, "ats_job_id": "JR101973", "display_job_id": "JR101973", "type": "ATS", "id_locale": "JR101973-en", "job_description": "About Dexcom Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company's inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide. We invite you to become a part of a fast growing, purpose driven team in our newly established business centre in Vilnius or work remotely from: Romania. As a Technical Support Representative at Dexcom, you will be interacting with patients, parents, caretakers for people affected by diabetes that use Dexcom products. About the Role: Interacting with Dexcom patients in both languages (English and Dutch) via online and offline channels, mainly incoming calls, while documenting diligently each individual case. Providing technical support and clear instructions to Dexcom patients who are using any part of the Dexcom CGM system. Building relationships with Dexcom patients by guiding and educating them on the recommended usage of Dexcom products. Improving personal competencies and efficiency by tracking personal achievements and statistics via measurable KPIs. Being able to keep up with fast paced (quickly changing) environment. Participating in additional projects and tasks that will aid professional growth. About You: Fluent in both English and Dutch. Customer focus and empathy, ability to listen and assist patient with their inquiries. Strong verbal and written communication skills,E- tech savvy, empathetic, team player. Experience in Operations/Customer Support would be considered as advantage. 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Help with patient support issues. Coordinate with Customer Advocacy to ensure records are maintained to a high standard. Take calls on patient inquiries and complaints. Respond to patient phone calls and emails with troubleshooting tips and specific instructions. Review and discuss data with patients. May require some training of patients over the phone. Use and maintain software and databases appropriately. Document and analyse patient and product information, send replacements and samples, and perform patient follow-up per department standards. Participate in new product training (as required when new products are launched). Comply with all elements of the Quality System, regulatory requirements, and patient confidentiality and privacy as outlined for the position. Promote and maintain high-quality technical support standards within the Technical Support department achieving the agreed service levels. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. HND level educated and/or 1+ years of relevant customer/technical support experience. Fluency in English and German, both written and oral communication. Sound working knowledge of all Windows/Mac OS X operating systems and associated web browsers Internet Explorer, Chrome, Safari and Firefox. Proven experience of supporting mobile apps, both iOS and Android, as well as Cloud based reporting systems. Knowledge and experience of providing support across a number of social media channels. Innate ability to troubleshoot and problem solve issues while exhibiting strong customer service skills and excellent phone acumen. Strong verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence. 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Degree level educated in a computer-based discipline.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.dexcom.com/careers/job/18974733", "isPrivate": false}, {"id": 18975504, "name": "Technical Support Representative, German Speaker", "location": "Vilnius, Lithuania", "locations": ["Vilnius, Lithuania"], "hot": 0, "department": "TS-Technical Support", "business_unit": "Unknown", "t_update": 1702236519, "t_create": 1699315200, "ats_job_id": "JR101949", "display_job_id": "JR101949", "type": "ATS", "id_locale": "JR101949-en", "job_description": "About Dexcom Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company's inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide. We invite you to become a part of a fast growing, purpose driven team in our newly established business centre in Vilnius! Summary: As a Technical Support Representative, you will interact with patients, parents, caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient by assisting to determine why the service, equipment, or feature is defective (inoperable) and help resolve issues related to the product. About the Role: German speaking Representative to support German speaking Dexcom patients via phone, web forms and e-mails. Take calls on patient inquiries, product/service concerns, and technical issues relating to Dexcom mobile apps, cloud software and associated hardware. Access and update patient accounts through computer-based systems. Monitor current procedures to ensure compliance with set standards. Provide technical support and training to patients and healthcare providers. Serve as first point-of-contact for patients and medical professionals. Help with patient support issues. Coordinate with Customer Advocacy to ensure records are maintained to a high standard. Take calls on patient inquiries and complaints. Respond to patient phone calls and emails with troubleshooting tips and specific instructions. Review and discuss data with patients. May require some training of patients over the phone. Use and maintain software and databases appropriately. Document and analyse patient and product information, send replacements and samples, and perform patient follow-up per department standards. Participate in new product training (as required when new products are launched). Comply with all elements of the Quality System, regulatory requirements, and patient confidentiality and privacy as outlined for the position. Promote and maintain high-quality technical support standards within the Technical Support department achieving the agreed service levels. Ensure that Dexcom maintains satisfactory results in the periodic customer surveys. About You: Fluent in English and German language. 1+ years of relevant customer/technical support experience. Strong verbal and written communication skills and excellent phone manner. Customer focus and empathy - you enjoy talking to customers, listening to their needs, and finding solutions to their queries. Problem-solving skills by working independently and in collaboration with other teams. Ability to write reports, read and interpret documentation such as procedure manuals, operating instructions, and safety rules. Proven experience in supporting mobile apps, both iOS, and Android, as well as Cloud-based reporting systems would be advantage. We offer: Opportunity to work in global, innovative, fast-growing company with 8,000+ awesome colleagues. We are offering a hybrid working arrangement, allowing employees the flexibility to work both remotely and in the office. 5 additional vacation days. Health, Life and Accident insurance. Health and Wellness programs. Private Pension plan. Access to the best-in-class training and development programmes. Team buildings and events. Competitive salary and additional bonuses. Sounds like you? Apply! To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. Monthly base salary for this position is from \u20ac1,487.50 to \u20ac1,750.00 gross. 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border-color: #58A618 !important; color: #58A618!important } .jordans-button, .position-apply-button, .add-to-job-cart-button:hover { color: #ffffff !important } .people-card-matches { color: #58A618!important } .perk-icon { color: #58A618!important } .get-matched-button { font-weight: normal; font-size: 12pt!important; border: 0px; } .search-results-main-container .position-cards-container .card-selected { border-left-color: #58A618!important; } .personalization-bar { background-color: #6a6a69 !important } .position-card .position-title { color: #58A618 !important } .all-positions-header h1 { font-size: 20pt !important; color: rgb(0, 0, 0) !important; font-weight: bold; } .perk-icon { color: #58A618!important } .jumbotron { font-size: 200px !important } .advanced-options-button { color: #58A618!important } .jumbotron h1 { font-size: 24pt!important; font-weight: normal!important; } .position-sub-title, .custom-content-title { font-size: 16pt!important; color: #000000!important; } .banner-item img { width: 136px; } .banner-item { right: -43px; } .navbar { background: rgba(255, 255, 255, 0) !important } .hero-image { height: 477px!important; background-size: cover!important; background-repeat: no-repeat !important; } .join-tn-link { font-size: 22px !important; font-weight: bold; float: right; position: relative; padding-top: 28%; color: #fff!important } .position-container { height: 100%; display: inherit; } .img_div_morris { background-image: url('https://static.vscdn.net/images/careers/demo/Dexcom/guy-skier-0%403x.jpg'); height: 450px; background-position: center; background-size: cover; display: block; width: 100%; margin-top: 55px; margin-bottom: 70px; background-repeat: no-repeat; } .text_containdser_morris { margin-top: 75px; position: absolute; color: #000; margin-left: 30px; width: 270px; } .head_text_morris { font-size: 32px!important; font-weight: 500; } .sub_text_mor { line-height: 1.65; margin-bottom: 20px; } input.jordans-button { width: 182px; padding: 8px; border: none; border-radius: 5px; } *:not(h1):not(.fa):not(.far):not(.fas):not(.profile-image-container):not(.get-matched-button):not(.fal):not(.fab):not(.footable):not(.fooicon):not(.footable-sort-indicator) { font-family: 'Museo Sans' !important; } .custom_content { width: 96%; } img.ae-img { width: 100%; margin-left: 10px; } @media (min-width: 375px) and (max-width: 812px) and (-webkit-device-pixel-ratio: 3) { .ae-img { width: 15vh!important; margin-left: 10px; } .img_div_morris { background-size: contain!important; } .text_containdser_morris { margin-top: 145px; width: 270px; margin-left: 20px } .head_text_morris { font-size: 25px!important } .sub_text_mor { line-height: 1 } .img1 { text-align: center!important } .join-tn-link { font-size: 10px !important; padding-top: 20%!important } } @media (min-width: 414px) and (max-width: 736px) and (-webkit-device-pixel-ratio: 2) { .ae-img { width: 15vh!important; margin-left: 10px; } .img_div_morris { background-size: contain!important; } .text_containdser_morris { margin-top: 145px; width: 270px; margin-left: 20px } .head_text_morris { font-size: 25px!important } .sub_text_mor { line-height: 1 } .img1 { text-align: center!important } .join-tn-link { font-size: 10px !important; padding-top: 20%!important } } @media (min-device-width: 768px) and (max-device-width: 1024px) { .ae-img { width: 15vh!important; margin-left: 10px; } .img1 { text-align: center!important } } @media (min-width: 375px) and (max-width: 667px) { .ae-img { width: 15vh!important; margin-left: 10px; } .img_div_morris { background-size: contain!important; } .text_containdser_morris { margin-top: 145px; width: 270px; margin-left: 20px } .head_text_morris { font-size: 25px!important } .sub_text_mor { line-height: 1 } .img1 { text-align: center!important } .join-tn-link { font-size: 10px !important; padding-top: 20%!important } .navbar img { width: 120px!important; height: 20px!important; }} .mainDiv_center { width: 90%; margin: 0 auto; margin-bottom: 1vh; display: flow-root; } .font_data { letter-spacing: .1pt; font-size: 1.2em !important; color: #000; ; } .bg_1 { background-image: url('https://static.vscdn.net/images/careers/demo/Dexcom/Real_Projects.png'); } .bg_2 { background-image: url('https://static.vscdn.net/images/careers/demo/Dexcom/Cutting_Edge_Technology.png'); } .bg_3 { background-image: url('https://static.vscdn.net/images/careers/demo/Dexcom/Revolutionize_Diabetes_Care.png'); } .bg_container_all_3 { width: auto; height: 128px; background-repeat: no-repeat; background-position: center; } .sub_head { font-weight: bold; font-size: 16px; margin-top: 10px; } .SubHeadText { margin-top: 10px; font-size: 15px; } .customDivStyling { color: #000; font-size: 15px; } .apply-item .ef-dropdown{width: 175%;}.form-control, .single-line {width: 175%;} .apply-form .action-row{width: 106%;} #EFSmartApplyContainer #site-down-banner { background-color: #DBE6F7 !important; }